We will make every attempt to ship out your order as soon as possible.
Orders placed Monday through Saturday by 2:00pm Central Time will generally leave our warehouse by the next business day. Orders placed after 2:00 p.m. CST or on Sunday and holidays will generally leave our warehouse within 2 business days.
Once your product(s) has shipped, you will receive a shipping confirmation email as well as a shipment tracking number for your order.
When will I get it?
Your order is being sent to our warehouse right now. Most orders are fulfilled and out the door within 4 business days.Business Days are defined as: Monday through Friday and excludes most Chinese holidays. Once your order ships it will take 5 to 7business days to arrive.
Tracking Your Shipment
After you successfully place your order and have received an e-mail confirmation of shipment, you can track its status on the website we giving you.
Please note that your item must ship before you can track it. Your package may not be visible within the shipper's tracking system until several hours after the product leaves our warehouse.
WeddingFeather.com Customer Satisfaction Guarantee
At WeddingFeather.com we offer you a Best in Industry return policy. If you are not happy with your purchase, you have the following options:
- We will be happy to help you exchange your original order for another product.
- or -
- You can return the original product for a full refund (if the product is returned as new within the stated return guidelines).
We are committed to your satisfaction and want you to be happy with your purchase. To ensure your satisfaction, we will:
- Accept your returned device up to 30 days after activation.
- Pay for your return shipping, no questions asked.
Return Processing Time and Notification
Once WeddingFeather.com has received your returned item(s), we will process your return within 2 business days. You will receive an email notification of any returned credit. If you have requested an exchange, a new shipment confirmation will be sent to you and you will receive email notification of shipping information. If there are any issues or problems with your return/exchange, WeddingFeather.com will notify you via telephone or email.
Shipment Refusal
If your shipment arrives at the "ship to" destination and is refused, we will contact you to verify the address and notify you of when a second delivery attempt will be made. If we cannot reach you within one week, your order will be cancelled. However, we will not be able to cancel any service agreement on your behalf.
Wrong Item or Quantity Shipped
If we make an error with your order, please notify us right away (within 7 days of receiving your shipment). We will remedy the mistake with the correct product. In the rare circumstance where the product is no longer available, we will help you select an alternative or credit your account. If we sent you more products than you ordered, please notify Customer Service and return the additional quantity. Please notify us within 7 days or you will be billed for the additional quantity at the full retail price, even if you didn't order it.
Damaged in Shipping
If your shipment was damaged in transit, we will gladly send you a replacement. In the unlikely event that an exact replacement is unavailable, we will offer an alternative product with similar features. If you do not want the alternative product, we will gladly give you a refund for your original purchase when we receive the return of your original product.
